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Your automobile insurance company should, at minimum, offer the following customer service features:
*A toll-free number where you can reach customer service and claims specialist. This number should preferably be available 24 hours a day.
*A clear description of payment policies. For example, you should know in advance what will happen if you are late in making a payment.
*An offer to discount your automobile insurance rate after a certain amount of time with the company.
Also, look for a company that offers online payments or direct withdrawal payments to make paying your automobile insurance convenient for you. These features will go a long way in your appreciation of the automobile insurance company.
|Jennifer Mathes, Ph.D.|