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Every state has a department of insurance that make the public aware of the quality of automobile insurance companies. These departments evaluate the complaints filed against companies and publish their findings in the form of “consumer complaint ratios.” The ratio shows how many complaints against a particular automobile insurance company were received per 1,000 claims. Most state departments of insurance have websites that allow you to review the consumer complaint ratio from your home computer. You can see how customers of an automobile insurance company were treated and take the ratio into consideration when making your decision. Keep in mind that the ratio of a particular automobile insurance company will change from state to state.