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Signing with a car insurance agent can help you during the claims process. There are two main types of agents: captive agents who represent one type of insurance (ex: Allstate or AAA) and independent agents who represent several companies. Independent agents may also be referred to as brokers. When you sign on with an agent, you will generally have an advantage during the claims process. The agent wants to make you happy with the car insurance policy that he or she suggested, and will work hard to get your auto insurance claim resolved. The agent or broker also has familiarity in dealing with the claim process and can assist you with any questions you may have.